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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Clifton Gray

October 11, 2024

5  out of  5
rating by Clifton Gray
"Good personality and very helpful."
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Noel Thompson

October 11, 2024

5  out of  5
rating by Noel Thompson
"Mr andrew carter , was wonderful he understand everthing what u are saying , he explane properly to u as customer i give him 5 star"
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Marsha Foust

October 11, 2024

5  out of  5
rating by Marsha Foust
"Our agent, Andrew Carter, has consistently been reliable, proactive and trustworthy. Whenever I reach out to him, he responds in a timely manner with solutions that best fit my family's needs. I would recommend him to anyone searching for new and/or better coverage."
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David Cooper

October 11, 2024

5  out of  5
rating by David Cooper
"Courtney Tatum has gone above and beyond to help me with Workers Comp insurance. She was very thorough in her assistance to me and I was very appreciative and impressed with her customer service ! David C."
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Kimberly Franklin

October 10, 2024

5  out of  5
rating by Kimberly Franklin
"I reached out to State Farm to request a quote when we were buying a new house. Andrew Carter contacted me back immediately and was very helpful in getting the quote. He also quoted our other policies for us and was able to save us quite a bit of money from our previous carrier. He got us everything we needed in a timely manner and was very prompt. Very satisfied with State Farm and appreciated Andrew's personalized approach to meeting our needs."
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Naomi Stone

October 9, 2024

5  out of  5
rating by Naomi Stone
"Wonderful and helpful!"
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Ashley Cobb

October 9, 2024

5  out of  5
rating by Ashley Cobb
"I love having State Farm as my insurance agents! Best company I’ve had!"
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Alex Canuto

August 23, 2024

1  out of  5
rating by Alex Canuto
"This place sucks and their customer service is horrible! Stay away from this place. All they do is increase prices and call their customers a liar (Never got a ticket or into an accident). I have been chatting with Debbie and Deborah 1 month prior from my due date bill and 1 month after my due date (due date was extended). I was told they would do investigations and their answers are always different. Filed a complaint and nothing was done. If I could rate half a star, I WOULD!"
We responded:
"Alex, my team is not in control of rate increases and there are a lot of factors that may weigh in to why a rate goes up. If you had a negative experience with my team I apologize and would like to make things right, however my team never called anyone a liar. If there was miscommunication, we can sort that out I have no problem stepping in to assist if you would prefer to speak with me directly. We pride ourselves on great customer service. If you filled a complaint with State Farm and have not heard back that is not because of my office. corporate complaints are handled by State Farm directly not my office. Please give me a call and we can discuss this further. - Mike "
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Danny Carter

August 12, 2024

5  out of  5
rating by Danny Carter
"I dealt with Courtney today and I used to have state farm before and I went to other companies because I thought they were cheaper and I've dealt with nothing but people that I cannot understand their language was treated poorly and just total chaos when dealing with my policy. Courtney was magnificent she really laid everything out there in layman's terms and she was just a joy to talk to it makes me wonder why I ever left State farm. Because like they say your employees make your business and State farm is great and she is simply wonderful."
We responded:
"Danny, thank you for such a wonderful review! I am so happy Courtney was able to help. I know finding the right insurance coverage and company can be tough there are a lot of factors to consider when making those choices. We appreciate you trusting and choosing us! "
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Stephen Hague

August 1, 2024

5  out of  5
rating by Stephen Hague
"Ask for Debbie. No nonsense, straight up good service m, and she saved me like 70 bucks a month."
We responded:
"Stephen, thank you for the great review! I am so happy Debbie was so helpful! "
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Amy Handy

June 16, 2024

5  out of  5
rating by Amy Handy
"We were very pleased with our experience and the help."
We responded:
"Amy, thank you for the great review! "
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Don Clement

June 4, 2024

5  out of  5
rating by Don Clement
"Deborah was great at adding my car to my existing policy. Everyone at this office is ALWAYS top notch - that's why my wife and I have been with them for the past 25+ years!"
We responded:
"Don, thank you for the awesome review! I am thrilled Deborah was so helpful with adding another car to your existing policy. We are always here when you need us! "
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Luc Absillis

May 31, 2024

5  out of  5
rating by Luc Absillis
"Andrew took his time thoroughly answering all my questions and provided a comprehensive proposal"
We responded:
"Luc, thank you for the great review! I am happy Andrew was able to help and answer all of your questions! "
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Amy Davis

May 28, 2024

5  out of  5
rating by Amy Davis
"We love Mike Shoffner and his State Farm Team!! Andrew Carter expedited and ensured we were able to get a new policy put in place to help us create a new business opportunity for our company. Our locally owned business could not survive without the best insurance agents working along with us."
We responded:
"Amy, thank you for the awesome review! I am thrilled Julie has been so helpful and appreciate your support of our team! "
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Jr Wright

May 23, 2024

5  out of  5
rating by Jr Wright
"I've had service with you for many years and I've always had great service. I just dealt with Andrew Carter and he was great to work with, I'm glad to deal with a company that still understands customer service"
We responded:
"Jr, thank you for the wonderful review! I am so happy Andrew was so helpful! "
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Gloria Jean

May 10, 2024

5  out of  5
rating by Gloria Jean
"I have been treated with thoughtfulness, courtesy and respect at this State Farm Agency. I've had some difficulties and they have always been resolved. Customer Service is outstanding. Recently Courtney absolutely went over, above and beyond the call of duty to assist me in acquiring homeowners' insurance. She patiently waited on my decision for the insurance coverage, and after staying in touch off and on for several months, she had to really work hard to help me. Courtney made professional recommendations, helped with decision making, painstakingly resolved my issues and put my mind at ease. We together completed everything and the insurance was put in place May 10th 2024. I honestly feel indebted to Courtney. I am highly impressed by Courtney's kind and cheerful demeanor and dedication to her work/clients. Keep up the great work Courtney! You're truly an assest to the business. Thank you Courtney, and and thank you Mr. Shoffner. ."
We responded:
"Gloria, thank you is not enough for tis wonderful review but thank you for your outstanding review of my team especially Courtney. I am so happy she was able to help to help with your coverage and making sure you have home insurance that best fits your needs! We are always here when you need us! "
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Jonathan Banks

May 8, 2024

5  out of  5
rating by Jonathan Banks
"Courtney was very helpful and gave me a very compatible quote for home and auto. Very satisfied with customer service"
We responded:
"Jonathan, thank you for the great review! I am so happy Courtney was so helpful! "
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Kalpita Rege

May 1, 2024

5  out of  5
rating by Kalpita Rege
"Courtney is committed to getting you the best coverage in a cost effective manner. She is invested in you and is a great partner in getting the most important thing right. Your families safety and your peace of mind. She is respectful and always willing to listen and respond’s promptly. With you when it matters the most! 🙏🏼"
We responded:
"Kalpita, thank you for the wonderful review! I am so happy Courtney was so helpful and got you coverage that best fit your needs! "
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Bernardo Lima

April 29, 2024

5  out of  5
rating by Bernardo Lima
"I had an absolutely great experience with Courtney and all her pears in that agency! Every time I called they would go above and beyond to attend all my requests. And the cherry on top of the cake, they were the best price with the best policy from a distance! I would recommend them in a heart beat. 5 stars!"
We responded:
"Bernardo, thank you for the great review! I am thrilled Courtney was so helpful and went above and beyond to get you set in a policy that best fit your needs! "
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Shirley T

April 10, 2024

5  out of  5
rating by Shirley T
"I just want to take a moment to say that I am so glad that I switched to Mike Schoffner at State Farm ! I give them a Five Star review ! He is so helpful as is ALL of his associates ! Any time that I have a question, they go over and beyond to help me find a solution ! I recommend them to everyone! Plus it is so convenient to be able to stop by their office located in Graham ! Y’all ROCK! I am so happy to have found them. My son and daughter in law use them as well. We are all so happy with their service ! Thank you guys !"
We responded:
"Shirley, thank you for such a thoughtful review! I am so happy were able to help and we are always here when you need us! "
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natalie hoyt

March 30, 2024

5  out of  5
rating by natalie hoyt
"They’re always quick to answer the phone and so nice!! They do their best to make you happy."
We responded:
"Natalie, thank you for the wonderful review! "
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Lilian Nguyen

March 25, 2024

5  out of  5
rating by Lilian Nguyen
"courtney is amazing. she made the process so much easier than i expected!! if you need help getting started ask for her!!"
We responded:
"Lilian, thank you for such a great review! I am so happy Courtney was so helpful! "
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Carmen Williams

February 22, 2024

5  out of  5
rating by Carmen Williams
"Courtney from State Farm in graham was so good to me. When I asked her to set my policy up she was able to do so and took the time to review and go over everything with me so that I would understand my policy and what I was getting. I really appreciated her and for being understandable. She had a great attitude and I recommend her to anybody. Thank you so much for being awesome Courtney!"
We responded:
"Carmen, thank you for such a wonderful review! I am so happy Courtney was was so helpful! "
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James Russell

February 15, 2024

1  out of  5
rating by James Russell
"Kept raising my rates, no tickets no accidents they suck"
We responded:
"Hi James, I understand that rate increases are very frustrating. As an office we try our best to work around them however some increases are out of our control. I would love to speak directly to discuss this further. Please give me a call at the office 336-570-0416."
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Meghan Stearns

January 16, 2024

5  out of  5
rating by Meghan Stearns
"We recently moved from out of state and needed help getting our insurance moved to NC. I worked with Courtney to get everything transferred and she made the switch a breeze! This office is full of kind, knowledgeable, and helpful agents and I highly recommend them!"
We responded:
"Meghan, thank you for the wonderful review! I am so happy to hear Courtney was able to help get you transferred! "